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Our Legal Terms and What They Mean for Your Account

This page sets out the legal framework that governs your account with cc200 — covering your rights, our obligations, how we handle your data, and what applies when you access our services where local law permits.

Account TermsData & PrivacyJurisdiction NoticeDANA, OVO, GoPay PolicyContact Your Rights
cc200 Our Legal Terms and What They Mean for Your Account
LEGAL CONTACT PATHS

How to Reach Us on Legal and Policy Matters

If you have a question about your rights under our terms, need to request a data correction, or want to understand how a specific policy applies to your account, our support team handles those requests directly. You can reach us through live chat, email, or by raising a ticket from your account dashboard — all three paths connect to the same team who can escalate legal queries.

Live Chat Open live chat from your account dashboard. Our team can handle policy questions, data access requests, and account-level legal queries in real time.
Email Support Send detailed legal or privacy requests to our support email. We acknowledge every message and aim to provide a substantive response for data or account matters.
Account Ticket Submit a formal support ticket from inside your cc200 account. This creates a traceable record — useful when requesting data access, corrections, or account closure.
ACCOUNT PROTECTION

How We Protect Your Data and Account Security

Security over your account data is not just a policy statement — it is built into how we handle every e-wallet transaction and account interaction. From SSL-encrypted connections to restricted internal access controls, we keep your information within defined boundaries and retain it only as long as operationally necessary or legally required.

Data Handling We collect only what we need to run your account and process transactions via DANA, OVO, or GoPay. No credential data from those wallets is stored on our servers.
Cookie Policy We use session and analytics cookies to keep your account active and improve how the service loads on your device. You can adjust cookie preferences from your browser settings.
Retention Period Account and transaction records are kept for the period required by our operational and legal obligations. After that window closes, data is deleted or anonymised.
Requesting Changes To correct, access, or request deletion of your personal data, submit a ticket through your account dashboard or contact us by email. We will verify your identity before acting on the request.

Common Questions About Our Terms and Your Rights

These are the questions we hear most often about how our legal terms work, what rights you hold over your account data, and how to act on those rights through cc200.

Access and eligibility depend on local law and are available only in regions where local law permits. We do not make blanket claims about legality — check your local regulations before accessing the service.

We record transaction references, timestamps, and account identifiers for reconciliation purposes. Full wallet credentials from DANA or OVO are never stored on our systems — those stay with your wallet provider.

Submit a data access request via a support ticket from your account dashboard, or send it by email. We will verify your identity and respond with the relevant records within a reasonable timeframe.

Yes. You can request data deletion through a support ticket. We will action it after identity verification, subject to any retention obligations we must meet under applicable law before deletion.

We send notice of material changes to your registered account contact before those changes take effect. Keep your contact details current in account settings to make sure you receive those updates.

Raise a formal ticket through your cc200 account dashboard. This creates a traceable record of your dispute, which our support team can escalate to the relevant internal team for review and resolution.