Reference

How cc200 Handles Your Personal Information

Your account data — from wallet transactions through DANA, OVO, and GoPay to your login activity — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

DANA, OVO, GoPay transaction dataAccount security & login recordsYour right to access or delete dataCookie and device tracking disclosureContact path for privacy requests

Explore the Lobby Read FAQ

HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We apply encryption across all data transfers between your device and our servers, including every DANA, OVO, and GoPay transaction confirmation. Account access is protected by one-time password verification sent to your registered contact — each login session generates a fresh OTP, so a stolen password alone cannot open your account. Cookies on our platform fall into two categories: essential cookies that keep your session active and your wallet chip visible, and analytics cookies that help us understand which parts of the lobby you use most. You can manage analytics cookies through your browser settings at any time without affecting your ability to log in or make deposits.

Encryption in Transit

All data moving between your device and our platform — including payment confirmations from DANA, OVO, and GoPay — travels over encrypted connections so it cannot be intercepted.

OTP Account Access

Every login triggers a one-time password to your registered contact. This means your account stays protected even if your password is ever compromised — access requires both.

Data Retention Policy

We keep your account and transaction records for as long as your account is active and for the period required by applicable regulations. You may request deletion of non-essential data at any time.

Cookie Control

Essential cookies keep your session and wallet chip running. Analytics cookies are optional — adjust them in your browser settings without losing access to any part of the platform.

What Information We Hold and Why

cc200 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the details you provide during registration — name, contact information, and your chosen payment method, whether that is DANA, OVO, or GoPay. Each time you make a deposit or withdrawal, a transaction record is created and linked

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to your account wallet. We also log device identifiers, IP addresses, and session timestamps to protect your account from unauthorised access. Browsing behaviour within the platform — which sections you visit, how long you spend on a page — is collected in aggregate to improve how
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the lobby is organised. We do not sell your personal data to third parties. Data shared with payment processors like DANA, OVO, and GoPay is limited strictly to what those processors need to complete your transaction. Players in Batam and across Indonesia can request a summary
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of the data we hold at any time through the contact path listed on this page. Availability of certain features depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Team online

Live Chat

Reach our account support team directly through the live chat window in your account dashboard. Available around the clock for data access requests, correction queries, and deletion requests.

Email Support

Send your privacy request by email for a written record. We aim to acknowledge data-related emails within one business day and resolve straightforward requests as quickly as possible.

Account Help Centre

The Help Centre inside your account covers common privacy questions — how to update your registered DANA or OVO number, how to download your transaction history, and how to close your account.

Common Questions About Your Data Rights

Here are the questions we hear most often about how your personal information is managed on this platform. If your question is not covered here, reach us through live chat or email.

We collect your name, contact details, and payment method information — such as your linked DANA, OVO, or GoPay account — along with device and session data used to secure your login.

Yes. Send a data access request through live chat or email and we will compile a summary of the personal information linked to your account, including transaction records and login history.

Contact our support team via live chat or email with a deletion request. We will remove non-essential personal data promptly; some records may be retained for the period required by applicable regulations.

Only with the payment processor needed to complete your transaction. We share the minimum data required and do not sell or pass your payment details to unrelated third parties.

Log in, go to your account settings, and follow the verification steps to update your contact details. For wallet-linked changes — such as a new OVO number — contact support to complete identity verification first.

Non-essential personal data is deleted upon your request. Transaction and account records required by applicable regulations are retained for the legally required period, then removed from active systems.

How cc200 Handles Your Personal Information

Data Handling, Cookies, and Account Security

Encryption in Transit

OTP Account Access

Data Retention Policy

Cookie Control

How to Reach Us About Your Data

Live Chat

Email Support

Account Help Centre

Common Questions About Your Data Rights

01 What personal data does cc200 collect when I register?

02 Can I request a copy of the data cc200 holds about me?

03 How do I ask cc200 to delete my account data?

04 Does cc200 share my DANA, OVO, or GoPay details with anyone?

05 How can I update my registered contact number or email?

06 What happens to my data if I close my account?

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